1. Home
  2. Services

Services

Everything that keeps your equipment productive after it arrives: support, spare parts, machines and sourcing.

Code reader inspecting a panel of PCBs inside a marking machine

Technical support

We are confident in our products, and we still keep a strong technical team for the unexpected. Our engineers help you troubleshoot problems with the machines we supply, and with engineers on standby in Jakarta and Cikarang we respond faster than suppliers further away.

  • Troubleshooting for the equipment we supply
  • Fast response from engineers on standby in Jakarta and Cikarang
  • Support that continues after installation
Laser unit inside a PCB marking machine

Spare parts

Spare parts decide how long a line stays down. We keep a wide range of parts available, offer warranty on most machine spare parts, and work with your team to keep machines at peak performance.

  • Wide range of parts readily available
  • Warranty on most machine spare parts
  • Help from our technical team when a part fails
PTI, Maker-Ray and Koh Young inspection machines

New and used machines

Whether you are starting a new venture or updating existing equipment, we will find a machine that fits your budget and requirements, at competitive prices for both new and used equipment.

  • Competitive prices on new and used machines
  • Trade-ins when you upgrade your technology
  • Advice on what fits your volume and budget
Logos of the equipment manufacturers we work with

Sourcing

If you need replacement parts or an alternative supplier, we use our business network to find the best available offer, as part of our one-stop service.

  • Replacement parts outside our own catalogue
  • Alternative suppliers when you need options
  • One contact for everything on your line
Tamura team at an industry exhibition

Business networking

We introduce customers and partners to each other. Recommendations and introductions open sales opportunities, build trust, and bring the right resources and people together.

  • Introductions to partners and suppliers
  • Recommendations within our network
  • Long-term relationships built on trust

Need help with a machine?

Tell us the model and what is happening. Our technical team will get back to you.